Behind the Scenes: Juliette, Lead Account Manager

4 July 2023

We are delighted to introduce Juliette, our talented Lead Account Manager for Belgium, Luxembourg, and the rest of the world.

At Altissia, we are committed to providing complementary services to support your language learning and assessment projects. With Juliette, delve into the behind-the-scenes of our project management and discover how we ensure the quality and success of our initiatives.

Can you tell us a bit about who you are and what you do at Altissia?

My name’s Juliette, and I have the pleasure of working as an Account Manager. In concrete terms, this means that once a project has been signed by the sales team, it comes to our team. We then manage all the stages involved in implementing the project: making sure we understand the client's needs, managing the technical implementation, setting up a support plan, holding kick-off sessions to present the platform to users, as well as presenting the teaching and monitoring tools for coordinators and teachers. We also decide on the communication materials (newsletters, teasers, reminders) to be sent to users. In short, we put everything in place so that the project lives on and is a success.  

What languages do you speak?

French, Dutch and English.  

What are the key factors in guaranteeing the quality and success of the projects you manage at Altissia?

  It is essential to maintain regular contact with the client in order to keep well-informed of their changing needs and ensure that everything is running smoothly on their end. This also means we can keep them up to date with developments in our products.  

What is your secret weapon for ensuring the success of your projects?

  Consider the client as a partner; this will allow you to collaborate closely with them in order to find the best solutions.

What are the main challenges or problems you or your clients face and how do you solve them?

Remembering that it’s important to take the time to learn. Finding time to work on the platform isn’t always easy for learners with their busy schedules. It’s a good idea to remind them of the benefits and constantly communicate about what they can find on the platform.

What do you enjoy most about your work?

Being a go-between for different “worlds”: the client and Altissia. Internally, it’s great to be at the crossroads for different departments and to benefit from their work (course updates on the platform, new follow-up tools, new communication materials, etc.).

How does having a single point of contact make a difference to your clients and how does it work at Altissia?

  It’s definitely easier and more comfortable for the client to be able to contact their SPOC if they have a question. It gives them peace of mind. From the Account Manager’s perspective, we must keep abreast of updates and changes (on a technical level, to platform content or to communication material) so that we can present them to the client.